Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.
Here the below Basic steps need to follow,
Step 1: Creation of Condition Table
You use a condition table to determine the combating of fields of which you want a condition record to consist. The number of fields used for a condition table is restricted to 10.
Many standard tables are available; but some specific conditions are to be maintained then one can create their own tables as well.
One common and simple table is SAP004 which contains fields sales org, distribution channel and product.
Step 2: Create Access Sequence
In this IMG activity, you determine, depending on the condition type and with help from an access sequence, the order in which the system should work through the condition tables when searching for certain condition records. Every condition table contains a certain combination of fields for which the system should search in the condition records. The search sequence should go from special to general condition records (for example, search for the field Customer before the field Customer Group).
Using the exclusive indicator, you determine that the system ends the search after the first valid condition record is successfully accessed.
You determine an access sequence for every condition type for which you create condition records. There are some condition types for which you do not have to create condition tables (for example, discounts that are not searched for but rather are entered manually). You do not have to determine access sequences for these condition types.
Condition table A contains the field combination Product/ Country; condition table B contains the field combination Product/ Customer. You determine the following sequence in the access sequence for the condition type Product Substitute:
1. Condition table B (Product/ Customer)
2. Condition table A (Product/ Country)
Now when the product substitution searches for a product, the system firstly searches in the condition records for a customer-specific product substitute. If it does not find an entry for this, it then searches for a country-specific product substitute.
Step 3: Creation of condition types
In this IMG activity, you use the condition type to define the properties, field combinations and business importance of condition records. You can, for example, create different condition types for free goods discount, sales-dependent rebate or gross price discount.
You can also copy the condition types from SAP R/3.
In SAP CRM, you cannot change condition types that have been copied from SAP R/3.
The name range for customer-specific entries is: A* to Z* and 8*, 9*.
Condition Types in Pricing
For pricing, a condition type represents a specific aspect of daily pricing activities in the system. You can, for example, define a condition type for every type of price, discount and surcharge that occurs in your business transactions. The condition type defines, for example, the calculation type for a product discount. You can also define that the discount is calculated as a fixed amount or a percentage.
You generally assign an access sequence with the required condition tables to every condition type. There are, however, condition types to which you do not assign access sequences. This means, however, that the system doe not automatically search for the condition types during pricing. This makes sense for condition types that should only be entered manually in the transaction.
Step 4: Creation of procedure
The pricing procedure defines the valid condition types and the sequence of calculation in the transaction. It also defines the following:
1), In which subtotals are shown on the pricing screen. and if manual processing of pricing is possible on what basis the system calculates surcharges and discounts
2), Which requirements must be met in order that a specific condition type is taken into consideration.
The pricing procedures can also be copied from the R/3 System.
Changes can only be made in the CRM System on data that was created in the CRM System. The data is identified with the source system field. You can only change data in the CRM System if the field has the value B.
Namespace for customer-specific entries: A* to Z* and 8*,. 9*.
New Customizing in CRM System can only be copied manually into the R/3 System.
You can find information on data transfer for pricing in the SAP Library under Basic Functions -> Pricing.
Step 5: Determine Pricing Procedures
Pricing procedure can be done using the:
Document pricing procedure (can be assigned to a sales transaction, on the third level)
Customer pricing procedure (assignment in business partner master)
Do not forget to have the same document pricing procedure you have for your transaction type
Also the customer pricing procedure should be same as maintained for BP ( or you can keep it black here if you do not want determination based on customer pricing procedure)
Step 6: Setting up Price for Product
Go to transaction commpr01
Select your product. Go ahead and update the price in conditions tab.
Now finally you have done.!
Also See : SD Experience before Embarking into gaining CRM Certification within SAP ?
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